FREQUENTLY ASKED QUESTIONS
GENERAL QUERIES
HOW DO I TRACK MY ORDER?
HOW DO I TRACK MY ORDER?
We strive to process and ship orders promptly within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page
DO YOU OFFER WARRANTY ON YOUR PRODUCT?
DO YOU OFFER WARRANTY ON YOUR PRODUCT?
We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,
WHAT PAYMENT METHODS CAN I USE?
WHAT PAYMENT METHODS CAN I USE?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.
Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.
PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.
Klarna: Buy Now, Pay Later:
NOTE This payment method is currently unavailable.
Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay
Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
PRODUCT
HOW DO I USE MY WHITENING PRODUCT?
HOW DO I USE MY WHITENING PRODUCT?
Follow the instructions provided in your package carefully. For most products, simply twist or open the applicator, apply the formula evenly to your teeth, and avoid eating or drinking for at least 30 minutes after application for best results.
WHAT INGREDIENTS ARE IN YOUR PRODUCTS?
WHAT INGREDIENTS ARE IN YOUR PRODUCTS?
We use dentist-approved, peroxide-free (or peroxide-based, depending on your formula) ingredients that are safe and effective for enamel. You can find the full ingredient list on each product page.
HOW LONG WILL IT TAKE TO SEE RESULTS?
HOW LONG WILL IT TAKE TO SEE RESULTS?
Most customers notice a visible difference after the first few uses. For optimal results, we recommend consistent use as directed over a period of 7–14 days.
IS THE PRODUCT SAFE FOR SENSITIVE TEETH?
IS THE PRODUCT SAFE FOR SENSITIVE TEETH?
Yes — our formula is designed to be gentle yet effective, making it suitable for most people with sensitive teeth. If irritation occurs, reduce usage frequency or consult your dentist.
HOW DO I KNOW IF THE PRODUCT IS WORKING?
HOW DO I KNOW IF THE PRODUCT IS WORKING?
You should notice gradual whitening over your treatment period. We suggest taking a “before” photo and comparing it to your smile after 7–14 days for the most accurate results.
ORDERS & DELIVERY
HOW DO I TRACK MY ORDER?
HOW DO I TRACK MY ORDER?
We strive to process and ship orders promptly within24-48 hoursof placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
DO YOU SHIP TO MY COUNTRY?
DO YOU SHIP TO MY COUNTRY?
We deliver worldwide. ICON. AMSTERDAM orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.
Visit ourshipping pagefor rates and lead times per country.
CAN I CANCEL OR CHANGE MY ORDER?
CAN I CANCEL OR CHANGE MY ORDER?
We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.
If you have any questions or concerns regarding your order, please don't hesitate to contact ourcustomer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.
If the item(s) are not to your liking you can always return them within 14 days
WHAT IS THE DELIVERY TIME?
WHAT IS THE DELIVERY TIME?
once your order has been processed, it will be shipped within 1 – 2 business days.
estimated delivery time after shipping:
united kingdom: 2 – 5 business days
ireland: 3 – 6 business days
we aim to deliver your order quickly and efficiently, so you can enjoy your brighter, whiter smile as soon as possible.
WHAT PAYMENT METHODS CAN I USE?
WHAT PAYMENT METHODS CAN I USE?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.
Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.
PayPal: This payment method is currently unavailable.
Klarna: Buy Now, Pay Later:
NOTE This payment method is currently unavailable.
Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, and Google Pay
Gift Cards or Store Credit: This payment method is currently unavailable.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
RETUNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
WHAT IS YOUR RETURN POLICY?
WHAT ARE THE RETURN COSTS?
WHAT ARE THE RETURN COSTS?
Returns are on your own cost depending on the courier and the country you return your package from.
HOW LONG DOES A REFUND TAKE?
HOW LONG DOES A REFUND TAKE?
Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.
WHAT SHOULD I DO IF A PRODUCT IS DELIVERED FAULTY OR DAMAGED?
WHAT SHOULD I DO IF A PRODUCT IS DELIVERED FAULTY OR DAMAGED?
If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.
WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD?
WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD?
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.
PRESS & CAREERS
HOW DO I CONTACT YOU FOR PRESS ENQUIRIES?
HOW DO I CONTACT YOU FOR PRESS ENQUIRIES?
For any press enquiries, please contact us at info@getithwite.com.
HOW DO I CONTACT YOU FOR CAREER ENQUIRIES?
HOW DO I CONTACT YOU FOR CAREER ENQUIRIES?
Great to hear that you are interested in working at Getitwhite!
Please check Careers or send us a message at careers@getitwhite.com and we will get back to you as quickly as possible.
CONTACT
HOW CAN I CONTACT THE CUSTOMER SERVICE?
HOW CAN I CONTACT THE CUSTOMER SERVICE?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: info@getitwhite.com or click here
WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?
WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?
We always aim to answer every question within 24 hours.